Postmortem -
Read details
Jul 21, 17:12 EDT
Resolved -
The disruption affecting account creation and onboarding has been resolved. All related services are operating normally.
Jul 21, 05:03 EDT
Monitoring -
A fix has been implemented, we are monitoring for stability.
Jul 21, 04:29 EDT
Update -
We have deployed a fix to address related service dependencies.
Please be advised that End-of-Day positions (/v1/reporting/eod/positions) may be delayed, while we complete the necessary system mitigation.
Jul 21, 04:15 EDT
Update -
We are continuing to work towards a resolution.
A recent mitigation attempt was rolled back to maintain overall system stability, and our engineering team is currently refining the strategy. We appreciate your patience and will provide further updates as we progress.
Jul 21, 03:42 EDT
Update -
We have identified the root cause.
Our team is actively working on a remediation, and we estimate that the service will be restored within the next 30 minutes.
Jul 21, 03:09 EDT
Identified -
We are currently investigating reports of service disruptions affecting account creation and onboarding processes.
Jul 21, 02:59 EDT