Recovery process is complete now ,accounts should not be seeing the open position of symbol they have sold.
Posted Aug 12, 2026 - 07:07 EDT
Update
Recovery process is still in the progress , we will update once it is complete.
Posted Aug 12, 2026 - 06:54 EDT
Update
We are taking correction actions on affected accounts and recovery process is in progress, we will update once process is finished.
Posted Aug 12, 2026 - 06:36 EDT
Identified
We have isolated the cause of the position data discrepancies and are currently preparing plan for a corrective reconciliation to update the affected accounts
Posted Aug 12, 2026 - 06:22 EDT
Update
We are still investigating the issue , will share the update soon.
Posted Aug 12, 2026 - 06:15 EDT
Investigating
We’re investigating an issue where some accounts may continue showing a position after it has been sold, which may allow an unintended second sell.
Posted Aug 12, 2026 - 05:39 EDT
This incident affects: Live Trading API (Positions API).