Postmortem -
Read details
Nov 25, 14:21 EST
Resolved -
As we are no longer seeing any issue reported with balances so marking this as resolved.
Nov 25, 08:16 EST
Monitoring -
We’ve completed remediation and all affected accounts now reflect correct beginning-of-day balances. No action is required on your side. We are continuing to monitor to ensure there are no further issues. Thank you for your patience while we worked through this.
Nov 25, 06:56 EST
Update -
Our database is experiencing some increased load, but the balance-update job is still running without any issues. We're actively monitoring it and will keep you updated as it progresses.
Nov 25, 06:35 EST
Identified -
The job responsible for updating balances was failing due to database timeout issues. We’ve increased the timeout settings and are rerunning the job. We’ll keep you posted on the progress.
Nov 25, 06:06 EST
Update -
Our teams have narrowed down the issue, and we are currently evaluating potential solutions. We will provide an update shortly.
Nov 25, 05:52 EST
Investigating -
The Nov 24, 2025 beginning-of-day job completed, but some accounts failed to update correctly. Our engineering team is actively working to correct the affected balances.
Nov 25, 05:15 EST