Identified - We are currently experiencing processing issues with our options market data from our third-party OPRA provider. As a result, some quotes may be unavailable or display outdated pricing. Our team is actively working with the vendor to resolve the issue as quickly as possible.
May 21, 2025 - 10:04 EDT
Resolved -
This incident has been resolved.
May 20, 15:17 EDT
Monitoring -
Status update based on the email comms and what happened overnight so far: 1. TNS identified a cable problem which they replaced yesterday night, so the main issue is expected to be resolved now (we will not see until options market open today)
2. We still have 2 things to follow up with: - what caused the primary line's maintenance over the weekend? This may be an automatic one initiated by GCP side, but we want to find proof for that.
- routes to Exegy are advertised over both interconnect routers, and it seems that it is mostly picked up randomly which one will be used; similarly, when we propagate routes it may be randomly chosen by Exegy in which line they are sending traffic to us.
May 20, 07:27 EDT
Update -
We are continuing to work with our third-party vendor to address this issue. We apologize for the inconvenience
May 19, 18:34 EDT
Investigating -
We are currently experiencing processing issues with our options market data from our third-party OPRA provider. As a result, some quotes may be unavailable or display outdated pricing. Our team is actively working with the vendor to resolve the issue as quickly as possible.
May 19, 14:38 EDT