Update - Our team is actively working on a fix for buying power and resolving duplicate orders as a high priority. We will continue to update you as we work towards a resolution. We greatly appreciate your patience.
May 21, 2026 - 14:41 EDT
Update - Our team is actively working on a fix for buying power and resolving duplicate orders as a high priority. We will continue to update you as we work towards a resolution. We greatly appreciate your patience.
May 21, 2026 - 14:27 EDT
Update - Our team is actively working on a fix for buying power and resolving duplicate orders as a high priority. We will continue to update you as we work towards a resolution.
May 21, 2026 - 14:17 EDT
Update - We have identified the issue which affected buying power. Our team is actively working on a fix for buying power and resolving duplicate orders as a high priority. We will continue to update you as we investigate.
May 21, 2026 - 14:06 EDT
Update - We have identified the issue which affected buying power. Our team is actively working on a fix for buying power and resolving duplicate orders as a high priority. We will continue to update you as we investigate.
May 21, 2026 - 13:53 EDT
Identified - We have identified the issue which affected buying power. Our team is actively working on a fix for buying power and resolving duplicate orders as a high priority. We will continue to update you as we investigate.
May 21, 2026 - 13:43 EDT
Update - We are continuing to investigate the buying power issue affecting accounts impacted by the earlier duplicate execution. Our team is actively working on a fix as a high priority. We will continue to update you as we investigate.
May 21, 2026 - 13:25 EDT
Investigating - We are continuing to investigate the buying power issue affecting accounts impacted by the earlier duplicate execution. Our team is actively working on a fix as a high priority. We will continue to update you as we investigate.
May 21, 2026 - 13:15 EDT
Update - We have identified a buying power issue affecting accounts impacted by the earlier duplicate execution. Our team is actively working on a fix as a high priority. We will update you once resolved.
May 21, 2026 - 13:04 EDT
Update - Our team is continuing to work on the resolution. We will provide another update once the corrected trade events have been sent.
May 21, 2026 - 12:44 EDT
Update - We are now preparing to send the corrected trade events and will confirm once they have been processed.
May 21, 2026 - 11:46 EDT
Monitoring - We have completed our corrections and the accurate filled quantities should now be reflected in customer accounts. Our teams are now finalising any outstanding data clean up and will provide a formal trade event notification and final update once this is completed.
May 21, 2026 - 11:22 EDT
Identified - All affected orders have been identified. Corrections are in progress and we will confirm once fully resolved.
May 21, 2026 - 10:40 EDT
Investigating - We are currently investigating a technical issue that caused some orders to receive duplicate executions following a restart of the principal engine. This may result in some customers temporarily seeing incorrect filled quantities or affected buying power. Our engineering team is actively working to resolve this We will provide an update once the corrections are complete.
May 21, 2026 - 10:33 EDT