Resolved -
We have completed processing the DIVNRA entries for the previously missing payments. Any accounts that had a negative cash balance due to the withholding have been credited back the necessary funds to cover the shortfall.
Jul 26, 12:53 EDT
Monitoring -
We have identified that the dividend withholding entries are missing for recently processed dividends for July 22nd, 23rd & 24th.
We have completed the processing of the DIVNRA entries for the previously missing payments. We will continue to monitor the situation closely to ensure accuracy.
We apologize for any inconvenience this may have caused.
Jul 26, 10:45 EDT
Resolved -
This incident has been resolved.
Jul 22, 14:23 EDT
Monitoring -
Our KYC provider is facing an internet outage due to government actions in their country. As a result, KYCaaS partner accounts requiring manual review will experience delays. We anticipate a delay of 2-3 business days for reviewing these applications, as Alpaca will attempt to process them manually.
Jul 19, 12:21 EDT
Resolved -
This incident has been resolved.
Jul 22, 09:22 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Jul 22, 07:34 EDT
Identified -
As a result of mistakenly processed weekend exchange test data, we have incorrect latest trade information in our marketdata endpoints. This also affects our position endpoint where the market value and profit and loss data is calculated incorrectly. As of now, we restored the services by fixing corrupt data in our components, and actively monitoring the situation.
Jul 22, 05:42 EDT
Resolved -
This incident has been resolved.
Jul 22, 08:34 EDT
Monitoring -
Alpaca remains unaffected by the Microsoft outages caused by CrowdStrike. Despite worldwide disruptions, Alpaca's operations continue smoothly without any impact. We will keep monitoring the situation and provide updates if anything changes.
Jul 19, 09:53 EDT
Resolved -
Due to a temporary infrastructure issue with the cloud provider used by Alpaca, the paper environment suffered an outage (which resulted in complete unavailability of the paper services) from approximately 2024-07-17 13:08:00 ET to approximately 2024-07-17 13:16:00 ET.
Jul 17, 13:43 EDT
Resolved -
This incident has been resolved.
Jul 17, 12:32 EDT
Monitoring -
Due to a technical issue, some clients that made deposits via wire transfer may experience a delay in the posting of the deposit to their Alpaca account. Alpaca currently expects that any deposits not posted Today, July 16th, will be posted to accounts before the end of business on the 17th of July
Jul 16, 11:01 EDT
Resolved -
This incident has been resolved.
Jul 16, 09:18 EDT
Investigating -
Due to an issue with our Bank, some clients that made deposits via wire transfer may experience a delay in the posting of the deposit to their Alpaca account. Alpaca currently expects that any deposits not posted on July 15th will post to accounts before the end of business of the 16th of July
Jul 15, 17:14 EDT
Resolved -
This incident has been resolved.
Jul 14, 12:57 EDT
Monitoring -
We are currently experiencing a delay in issuing trade confirmations. This issue does not affect the majority of our customers.
Approximately 400 confirmations are missing from 07/11/24, with a handful also missing from 07/09/24 and 07/10/24. We are actively working to regenerate the missing confirmations, which may take a couple of business days to complete. The majority of customers are not affected by this issue.
We apologize for any inconvenience and appreciate your patience as we resolve this matter.
Jul 12, 08:35 EDT