We've identified the cause of the SMS verification delays affecting some users' sign-in attempts and are working closely with our provider to restore normal SMS delivery.
Posted Nov 03, 2026 - 03:23 EST
Investigating
We're aware that some users are experiencing issues completing sign-in when using a text message verification code. Email or authenticator app verification methods are not affected. Our team is actively working on a fix. We will post another update within 15 minutes.
Posted Nov 03, 2026 - 03:14 EST
This incident affected: Live Trading API (Account API, Orders API, Positions API, Assets API, Trade Update Streaming, Fractional Orders).