Issues with Account Creation and Onboarding

Incident Report for Alpaca

Postmortem

On July 21, 2026, between approximately 2:16 AM and 4:42 AM ET, there were disruptions to account creation and onboarding caused by a capacity limitation affecting a related processing service.

Our engineering teams implemented a fix and monitored the platform through recovery. Account creation and onboarding are operating normally.

Posted Jul 21, 2026 - 17:12 EDT

Resolved

The disruption affecting account creation and onboarding has been resolved. All related services are operating normally.

Posted Jul 21, 2026 - 05:03 EDT

Monitoring

A fix has been implemented, we are monitoring for stability.

Posted Jul 21, 2026 - 04:29 EDT

Update

We have deployed a fix to address related service dependencies.
Please be advised that End-of-Day positions (/v1/reporting/eod/positions) may be delayed, while we complete the necessary system mitigation.

Posted Jul 21, 2026 - 04:15 EDT

Update

We are continuing to work towards a resolution.
A recent mitigation attempt was rolled back to maintain overall system stability, and our engineering team is currently refining the strategy. We appreciate your patience and will provide further updates as we progress.

Posted Jul 21, 2026 - 03:42 EDT

Update

We have identified the root cause.
Our team is actively working on a remediation, and we estimate that the service will be restored within the next 30 minutes.

Posted Jul 21, 2026 - 03:09 EDT

Identified

We are currently investigating reports of service disruptions affecting account creation and onboarding processes.

Posted Jul 21, 2026 - 02:59 EDT

This incident affected: Accounts (New Account Onboarding).