The issue has been fully resolved and we are marking this incident as closed. If you observe any further issues, please don't hesitate to reach out to us.
Posted Mar 31, 2026 - 10:10 EDT
Update
All services are operating normally with no issues detected. We are continuing to monitor and will provide updates if anything changes.
Posted Mar 31, 2026 - 09:56 EDT
Monitoring
The service has been restored to normal operation. We are no longer seeing issues with any API endpoints or journals. We will continue monitoring to ensure stability.
Posted Mar 31, 2026 - 09:43 EDT
Identified
We are seeing improvement in API response times, and journals are no longer getting stuck. We are continuing to monitor the situation and will post further updates as needed.
Posted Mar 31, 2026 - 09:34 EDT
Investigating
We are currently investigating a service degradation that is impacting account information access and transaction processing.
Client Impact: Users may experience intermittent timeouts or delays when attempting to access their account details.
Current Status: Our engineering teams are actively engaged and working to address the underlying issues related to processing capacity and system delays. We are prioritising a resolution and will provide an update when more information is available.
Posted Mar 31, 2026 - 09:25 EDT
This incident affected: Broker API (broker.accounts.get) and Funding (JNLC).