We have not observed any further issues since our last update, and service remains stable. We will close this incident for now , please don’t hesitate to reach out if you notice anything unusual on your end.
Posted Aug 31, 2026 - 10:10 EDT
Update
Service has remained stable and no further issues have been observed.
Posted Aug 31, 2026 - 08:29 EDT
Monitoring
Service has remained stable since our last update, with no recurrence. We are completing final review and monitoring to ensure continued stability.
Posted Aug 31, 2026 - 08:14 EDT
Identified
Preliminary findings point to a brief database issue as the likely cause. No new failures have been seen since our last update, and our investigation remains in progress.
Posted Aug 31, 2026 - 07:43 EDT
Update
We have not observed any new failures since our last update. Our investigation into the root cause is still in progress.
Posted Aug 31, 2026 - 07:28 EDT
Update
The investigation is still underway as we work to pinpoint and resolve the underlying cause.
Posted Aug 31, 2026 - 07:17 EDT
Update
At this time, we are not observing active errors, but we remain focused on identifying and addressing the underlying issue.
Posted Aug 31, 2026 - 07:06 EDT
Investigating
We are investigating an issue where order creation and account detail requests are returning 5xx errors intermittently. This is being treated as a priority, and we are actively working on a resolution.
Posted Aug 31, 2026 - 06:54 EDT
This incident affected: Broker API (broker.accounts.get) and Live Trading API (Orders API).