We have identified an issue where some accounts were charged incorrect borrow fees for short positions on August 5th, pertaining to their positions held in July 2024.
Our team is actively working to reverse the fee entries for accounts without short positions. We assure you that all impacted accounts will be corrected by the start of business on Thursday, August 8th.
We apologize for any inconvenience this may cause and appreciate your understanding and patience as we resolve this issue.
Posted Aug 06, 2024 - 14:46 EDT
This incident affected: Live Trading API (Account API).