Resolved -
This incident has been resolved.
Sep 11, 12:14 EDT
Update -
Our market data service has recovered. Our team will continue to monitor the feeds.
Sep 11, 09:43 EDT
Monitoring -
We are continuing to work closely with our market data providers.
We have restarted our market data service and will provide more updates if there are any.
This does not affect our ability to place options trades.
Sep 11, 09:15 EDT
Update -
We're currently experiencing a market data issue with our vendor. Some option symbols may be showing delayed data.
Trades are still being accepted.
Sep 10, 14:37 EDT
Update -
We are still working with our Market Data vendor, we have identified that Options symbols starting with H,J,K,L market data is stale.
Please proceed trading with caution.
Sep 10, 12:11 EDT
Identified -
We are currently investigating an issue with delayed options market data. Some options symbols are displaying outdated prices (bid/ask) and snapshots, which may not reflect real-time market conditions. This is impacting our indicative feeds and is affecting several of our partners.
Our team has identified the root cause and is working with our data provider to resolve the issue as quickly as possible. We will provide another update as soon as more information is available. We apologize for any inconvenience this may cause.
Sep 10, 11:51 EDT